Global Micro Solutions
Active Incident

Updated a few seconds ago

Archive Search Control Panel




Operational

Automate Monitoring




Operational

Auvik Monitoring




Operational

Covid-19 Coronavirus




Operational

DNS




Operational

Email Security.cloud




Operational

Hosting Controller Panel




Operational

Hosted Exchange 2016




Operational

Hosted Exchange 2019




Operational

Hosted Exchange - Signatures




Operational

Hosted Firewall




Operational

Hosted & Managed Firewalls




Operational

Hosted Virtual Servers




Operational

MxVault




Operational

Linux Web Hosting




Operational

RecoveryVault Enterprise




Operational

RecoveryVault Express




Operational

Screen Connect Remote Access




Operational

Solar Archive




Operational

StorageVault




Operational

Support Portal




Operational

SyncVault




Operational

Symantec WSS




Operational

Webroot Console




Operational

Workstation Complete Protection




Operational

External Services

Google Search

MS Office365

YouTube

Incident Status

Operational

Components

Hosted Virtual Servers, MxVault

Locations

Teraco East - Data Centre 1



May 10, 2025 9:52AM SAST
[Identified] We have identified an issue with 5 hosts in Teraco DC 1. Engineers are onsite and have commenced with remediation.

May 10, 2025 10:40AM SAST
[Identified] Our engineers have re-established connectivity to the affected hosts. Virtual Machines hosted on the affected are responding. We will now commence with verifying that the affected VMs are fully operational

May 10, 2025 1:50PM SAST
[Monitoring] We are continuing to monitor the environment for residual issues.

May 10, 2025 4:41PM SAST
[Monitoring] Our team has verified that all affected customers are operational. They will continue to monitor for any residual impact for 72 hours.

Scheduled Maintenance

Schedule

May 24, 2025 8:00AM - 5:00PM SAST

Components

Automate Monitoring

Locations

Teraco West - Data Centre 2, Teraco East - Data Centre 1

Description

Patches and upgrades of the Labtech Managed Care platform. REASON FOR CHANGE Maintenance is required in order to enable new features and applications and enhance the overall operational experience of the Labtech Managed Care platform. It is also required to meet the Vendor specified supported builds matrix. Changelog: Automate Patch 2025.5 CUSTOMER IMPACT Low IMPACT DESCRIPTION Maintenance has been scheduled for early evening so that additional engineering staff can be on hand to monitor critical infrastructure while automated monitoring is suspended. • Labtech control panel will be unavailable. • Monitoring of all managed infrastructure will be suspended CMDB FLAGS Change Category: Maintenance Urgency: Low Priority: Low Change Type: Standard

1

Upcoming Maintenances

2

Days Until Next Maintenance

1

Active Incidents