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Intermittent mail delivery from Symantec to Hosted ExchangeOperational

Incident Status

Operational

Components

Email Security.cloud, Hosted Exchange 2016

Locations

Teraco West - Data Centre 2, Teraco East - Data Centre 1, Europe, Middle East & Africa


June 29, 2023 2:31PM SAST
[Investigating] We are investigating intermittent reports of mail delivery issues for customers using Symantec Email Security and Hosted Exchange. We have a ticket open with Symantec and are awaiting their feedback.

June 29, 2023 7:36PM SAST
[Monitoring] We believe we identified the faulty mail receiver, which was causing intermittent mail delivery issues. We will continue to monitor email traffic.

June 29, 2023 8:00PM SAST
[Monitoring] Incident Resolved
Hosted Exchange 2016 - SU/CU UpdatePlanned Maintenance

Description

REASON FOR CHANGE A vulnerability was detected in the current security/cumulative update. We will be patching the system to mitigate the issue and resolve known issues. CUSTOMER IMPACT Medium IMPACT DESCRIPTION Hosted Exchange has redundant storage. While the stores are being failover, user may experience a short disconnection and reconnection. TCMDB FLAGS Change Category: Software Change Urgency: Medium Priority: Medium Change Type: Standard

Components

Hosted Exchange 2016

Locations

Teraco West - Data Centre 2, Teraco East - Data Centre 1

Schedule

April 13, 2024 7:00AM - May 4, 2024 7:00AM SAST


April 13, 2024 7:00AM SAST
[Update] Scheduled maintenance is starting.
Hosted & Managed Firewall - Firmware UpgradePlanned Maintenance

Description

Hosted & Managed Firewall - Firmware Upgrade REASON FOR CHANGE A vulnerability was detected in the current firmware. We will be patching the system to mitigate the issue. CUSTOMER IMPACT High IMPACT DESCRIPTION Connectivity maybe disrupted during the firmware upgrade. TCMDB FLAGS Change Category: Software Change Urgency: High Priority: High Change Type: Standard

Components

Hosted Firewall

Locations

Teraco West - Data Centre 2, Teraco East - Data Centre 1

Schedule

April 15, 2024 6:00PM - April 19, 2024 11:59PM SAST


April 15, 2024 6:00PM SAST
[Update] Scheduled maintenance is starting.
ConnectWise Control (ScreenConnect) UpdatesPlanned Maintenance

Description

Patches and upgrades of the ConnectWise Control platform. REASON FOR CHANGE Maintenance is required in order to enable new features and applications and enhance the overall operational experience of the ConnectWise Control platform. CUSTOMER IMPACT Medium IMPACT DESCRIPTION Maintenance has been scheduled for early evening so that additional engineering staff can be on hand to monitor critical infrastructure while automated monitoring is suspended. • ConnectWise Control panel will be unavailable. CMDB FLAGS Change Category: Maintenance Urgency: Medium Priority: Medium Change Type: Standard

Components

Screen Connect Remote Access

Locations

Teraco West - Data Centre 2, Teraco East - Data Centre 1

Schedule

April 19, 2024 6:30PM - 9:30PM SAST


April 19, 2024 6:30PM SAST
[Update] Scheduled maintenance is starting.

Scheduled Maintenance

Email Security.Cloud EMEA Quarantine Planned Maintenance on April 23, 2022Planned Maintenance

Schedule

April 23, 2022 5:30AM - 1:30PM SAST

Components

Email Security.cloud

Locations

Europe, Middle East & Africa

Description

Symantec, a division of Broadcom, is performing maintenance of EMEA Email Quarantine beginning April 23, 2022, starting at 3:30 UTC, for a duration of 8 hours. Impact During the maintenance period, Symantec EMEA Email Quarantine Portal will not be available and emails directed to the quarantine will be queued. These emails will be delivered to the quarantine after the maintenance has been completed. Quarantine summary notifications/digest emails will then be resumed. Email Security scanning and mail traffic delivery will not be interrupted and all other aspects of our services are expected to function as normal. Schedule Start: April 23, 2022, at 3:30 UTC End: April 23, 2022, at 11:30 UTC

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Upcoming Maintenances

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Days Until Next Maintenance

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Active Incidents