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Inline Images Not Displaying in Outlook Web App (OWA)Partial Service Disruption

Incident Status

Partial Service Disruption

Components

Hosted Exchange 2019

Locations

Teraco West - Data Centre 2, Teraco East - Data Centre 1


May 27, 2026 8:51AM SAST
IDENTIFIED

Summary: We are currently aware of an issue affecting Microsoft Exchange Server 2019 environments where inline images are not displaying correctly in Outlook Web App (OWA). Impact: Users accessing email via OWA may experience missing or broken inline images. Outlook desktop clients are not affected and continue to function as expected. Cause: This issue was introduced following a security mitigation automatically deployed by Microsoft to on-premises Exchange servers. Current Status: Microsoft has acknowledged the issue and is actively working on a fix. An update is expected to be released in an upcoming patch cycle (anticipated in June). Workaround: Users can access affected emails via the Outlook desktop application as a temporary workaround.

July 21, 2026 6:16PM SAST
IDENTIFIED

A resolution for the Outlook Web App (OWA) inline image issue has been identified. The Exchange Team has reviewed the required remediation steps and is currently planning to deploy the fix across the affected Exchange Server 2019 environment. Root cause has been identified. A corrective update has been validated and scheduled for deployment planning. The Exchange Team is coordinating the implementation to minimise service impact. Estimated Timeline Tentative deployment target: End of August. This timeline is subject to change based on final testing and change management approval processes. Workaround Users can continue to access affected emails via the Outlook desktop application, where inline images display correctly. Further updates will be provided as deployment activities progress.

Scheduled Maintenance

WebHosting MaintenancePlanned Maintenance

Schedule

October 9, 2026 4:45PM - 5:45PM SAST

Components

Linux Web Hosting

Locations

Teraco East - Data Centre 1

Description

REASON FOR CHANGE Global Micro is preparing to run general maintenance on the Webhosting servers in the environment restarts will be required. CUSTOMER IMPACT High IMPACT DESCRIPTION Webhosting services may not be available during the maintenance and reboot of the services. TCMDB FLAGS Change Category: Software Change Urgency: Medium Priority: Medium Change Type: Standard
DNS Service MaintenancePlanned Maintenance

Schedule

October 9, 2026 5:20PM - 6:35PM SAST

Components

DNS

Locations

Teraco West - Data Centre 2, Teraco East - Data Centre 1

Description

REASON FOR CHANGE Maintenance is required to enhance the overall operational experience and availability of the DNS Infrastructure services. PLANNED ACTIVITIES Updating of DNS Servers. CUSTOMER IMPACT Customers may experience DNS service disruption during the migration. IMPACT DESCRIPTION During the migration of the DNS Services, DNS resolution maybe affected. CMDB FLAGS Change Category: Maintenance Urgency: Medium Priority: Medium Change Type: Network

2

Upcoming Maintenances

10

Days Until Next Maintenance

1

Active Incidents