Global Micro Solutions
Cloud Status
Active Incident

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Covid-19 Coronavirus




Security

DNS




Operational

Hosted Exchange




Operational

MxVault




Operational

SyncVault




Operational

IDSync




Operational

RecoveryVault Enterprise




Operational

RecoveryVault Express




Operational

Hosted Virtual Servers




Operational

Odin Control Panel




Operational

Support Portal




Operational

Webroot Console




Operational

Screen Connect Remote Access




Operational

Automate Monitoring




Operational

StorageVault




Operational

Email Security.cloud




Operational

Hosted Firewall




Operational

Auvik Monitoring




Operational

Linux Web Hosting




Operational

Archive Search Control Panel




Operational

Symantec WSS




Operational

Workstation Complete Protection




Operational

Hosted Exchange - Signatures




Operational

External Services

AWS EC2

AWS S3

Azure

Cloudflare

Google Search

Intercom

LastPass

MS Office365

Okta

Slack

YouTube

Zoom

Intermittent mail delivery from Symantec to Hosted ExchangeOperational

Incident Status

Operational

Components

Hosted Exchange, Email Security.cloud

Locations

Teraco West - Data Centre 2, Teraco East - Data Centre 1, Europe, Middle East & Africa


June 29, 2023 2:31PM SAST
[Investigating] We are investigating intermittent reports of mail delivery issues for customers using Symantec Email Security and Hosted Exchange. We have a ticket open with Symantec and are awaiting their feedback.

June 29, 2023 7:36PM SAST
[Monitoring] We believe we identified the faulty mail receiver, which was causing intermittent mail delivery issues. We will continue to monitor email traffic.

Scheduled Maintenance

Email Security.Cloud EMEA Quarantine Planned Maintenance on April 23, 2022Planned Maintenance

Schedule

April 23, 2022 5:30AM - 1:30PM SAST

Components

Email Security.cloud

Locations

Europe, Middle East & Africa

Description

Symantec, a division of Broadcom, is performing maintenance of EMEA Email Quarantine beginning April 23, 2022, starting at 3:30 UTC, for a duration of 8 hours. Impact During the maintenance period, Symantec EMEA Email Quarantine Portal will not be available and emails directed to the quarantine will be queued. These emails will be delivered to the quarantine after the maintenance has been completed. Quarantine summary notifications/digest emails will then be resumed. Email Security scanning and mail traffic delivery will not be interrupted and all other aspects of our services are expected to function as normal. Schedule Start: April 23, 2022, at 3:30 UTC End: April 23, 2022, at 11:30 UTC
Workstation Complete Protection Environment MaintenancePlanned Maintenance

Schedule

October 2, 2023 5:00PM - 9:00PM SAST

Components

Workstation Complete Protection

Locations

Europe, Middle East & Africa

Description

Upcoming VMware Workspace ONE UEM Patch Version Upgrade. Patch Version Upgrade will be performed on the environment on Monday, October 02, 2023 11:00AM USEAST - Monday, October 02, 2023 03:00PM USEAST. We do not expect any downtime on your environment. As with any maintenance activity, there is always a chance of unexpected disruptions to service in case of unforeseen issues. We recommend customers avoid planning critical roll outs or changes during planned upgrade windows to avoid any disruptions.
Core Networking Switches Firmware UpgradePlanned Maintenance

Schedule

October 14, 2023 5:00AM - 5:00PM SAST

Components

DNS, Hosted Exchange, MxVault, SyncVault, IDSync, RecoveryVault Enterprise, RecoveryVault Express, Hosted Virtual Servers, Odin Control Panel, Screen Connect Remote Access, Automate Monitoring, StorageVault, Hosted Firewall, Linux Web Hosting, Hosted Exchange - Signatures

Locations

Teraco West - Data Centre 2, Teraco East - Data Centre 1

Description

REASON FOR CHANGE The firmware upgrade is required in order to enhance the overall operational experience and availability of the Network Core. This will mitigate any known security risks and enhance performance. PLANNED ACTIVITIES * Upgrade of GM-2-1 to firmware 4.27.5 * Upgrade of GM-2-2 to firmware 4.27.5 * Upgrade of GM-1-1 to firmware 4.27.5 * Upgrade of GM-1-2 to firmware 4.27.5 Once stable and in sync, we will then proceed with the following: * Upgrade of GM-2-1 to firmware 4.30.8 * Upgrade of GM-2-2 to firmware 4.30.8 * Upgrade of GM-1-1 to firmware 4.30.8 * Upgrade of GM-1-2 to firmware 4.30.8 CUSTOMER IMPACT Customers may experience connection disruption while the switches re-calculate internal and external routing. IMPACT DESCRIPTION The Core Switches and architecture are designed to facilitate non-disruptive changes. With the switch firmware upgrades and reboot of the switches, the connections may trigger a BGP and internal route re-calculation. Persistent connections will automatically be re-established. CMDB FLAGS Change Category: Maintenance Urgency: Low Priority: Low Change Type: Standard

3

Upcoming Maintenances

5

Days Until Next Maintenance

1

Active Incidents