Global Micro Solutions
Active Incident

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DNS




Operational

Hosted Exchange




Operational

MxVault




Operational

SyncVault




Operational

IDSync




Operational

RecoveryVault Enterprise




Operational

RecoveryVault Express




Service Disruption

Hosted Virtual Servers




Operational

Odin Control Panel




Operational

Support Portal




Operational

Webroot Console




Operational

Screen Connect Remote Access




Operational

Automate Monitoring




Operational

StorageVault




Operational

Email Security.cloud




Operational

Incident Status

Operational

Components

SyncVault

Locations

Teraco West - Data Centre 2



November 22, 2019 10:20AM SAST
[Investigating] ISSUE We are investigating reports that the SyncVault console is unable to view or download files. CUSTOMER IMPACT Customers who use the SyncVault console are unable to access their files online. Offline access is unaffected. Any local changes will automatically be synchronised when the console is available.

Incident Status

Service Disruption

Components

RecoveryVault Express

Locations

Teraco West - Data Centre 2



November 22, 2019 8:37AM SAST
[Investigating] RecoveryVault - Acronis Backup backup is not responding ISSUE We are investigating reports that the RecoveryVault Acronis backup is not responding. CUSTOMER IMPACT Customers who use the Acronis backup are unable to perform backup or restore activities. We are currently investigating.

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