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Inline Images Not Displaying in Outlook Web App (OWA)Partial Service Disruption

Incident Status

Partial Service Disruption

Components

Hosted Exchange 2019

Locations

Teraco West - Data Centre 2, Teraco East - Data Centre 1


May 27, 2026 8:51AM SAST
IDENTIFIED

Summary: We are currently aware of an issue affecting Microsoft Exchange Server 2019 environments where inline images are not displaying correctly in Outlook Web App (OWA). Impact: Users accessing email via OWA may experience missing or broken inline images. Outlook desktop clients are not affected and continue to function as expected. Cause: This issue was introduced following a security mitigation automatically deployed by Microsoft to on-premises Exchange servers. Current Status: Microsoft has acknowledged the issue and is actively working on a fix. An update is expected to be released in an upcoming patch cycle (anticipated in June). Workaround: Users can access affected emails via the Outlook desktop application as a temporary workaround.

July 21, 2026 6:16PM SAST
IDENTIFIED

A resolution for the Outlook Web App (OWA) inline image issue has been identified. The Exchange Team has reviewed the required remediation steps and is currently planning to deploy the fix across the affected Exchange Server 2019 environment. Root cause has been identified. A corrective update has been validated and scheduled for deployment planning. The Exchange Team is coordinating the implementation to minimise service impact. Estimated Timeline Tentative deployment target: End of August. This timeline is subject to change based on final testing and change management approval processes. Workaround Users can continue to access affected emails via the Outlook desktop application, where inline images display correctly. Further updates will be provided as deployment activities progress.

Scheduled Maintenance

Planned Acronis Data Center MaintenancePlanned Maintenance

Schedule

November 18, 2026 9:30PM - November 19, 2026 1:30AM SAST

Components

StorageVault

Locations

Teraco East - Data Centre 1

Description

Please be advised that Acronis has announced scheduled maintenance for the South Africa (ZA01) data centre, which hosts our organisation's Acronis Cloud services. The maintenance will include an upgrade of Acronis Cyber Cloud to the latest **26.11 release**. ### Maintenance Schedule - **Start:** Wednesday, 18 November 2026 at 21:30 (SAST / GMT+02) - **End:** Thursday, 19 November 2026 at 01:30 (SAST / GMT+02) - **Total duration:** 4 hours ### Affected Services The following Acronis services may be affected: - Acronis Files Cloud - Acronis DR Cloud - Acronis Notary - Acronis Cyber Protect Cloud ### Expected Service Impact During the maintenance window, Acronis services may become temporarily unavailable for up to **2 hours** while the upgrade is being performed. ### Recommended Action We recommend taking note of the maintenance window and planning any critical backup, recovery or administrative activities accordingly. Please be aware that access to the affected Acronis services may be interrupted during this period. No action is required from your side at this stage.

1

Upcoming Maintenances

7

Days Until Next Maintenance

1

Active Incidents