October 24, 2026 8:00AM - 5:00PM SAST
Teraco West - Data Centre 2, Teraco East - Data Centre 1
Patches and upgrades of the Labtech Managed Care platform.
REASON FOR CHANGE
Maintenance is required in order to enable new features and applications and enhance the overall operational experience of the Labtech Managed Care platform. It is also required to meet the Vendor specified supported builds matrix.
Changelog:
What's new in version 11
• The Patch Manager has been reinvented, simplifying configuration and management. The new Patch Manager offers additional granular control and more visibility into the patching process. A new staged patch deployment where patches can be tested before mass deployment. Third party patching (optional service from App-Care) has also been incorporated directly into the Dashboard for complete patch management functionality.
• Redesigned Computer Management screen with a centralized Dashboard with metrics at-a -glance. Enhanced visual navigation with drill-down data hierarchy. Introducing different color themes: choose from a ConnectWise Business Suite 'light' theme or a LabTech® 'dark' theme. Customize your own workspace!
• The Script Engine has been optimized for increased server performance without degradation when executing up to 20,000 scripts simultaneously.
Fixed issues
A number of stability and performance improvements.
• #6758380: Maintenance mode times did not display properly, if the Control Center was being opened from a remote workstation that had a different timezone set.
• #7950142: The Software menu missing from the legacy Computer Management screen UI.
• #7954909: Fixed an issue that was causing the first column in a RAWSQL monitor to contain the same value of the second column.
• Resend all Inventory command not issuing commands in the proper order. Fixed.
• Users with client level password read permissions but not system password read could reveal passwords in the Web Control Center. Fixed in Patch 10.5.6.
• Users with client level password read permissions could copy a password in the LabTech Control Center. Fixed in Patch 10.5.6.
• Custom workspaces did not indicate which workspace was currently being used. • The custom workspace navigation options now hide the workspace that is currently being used.
• Clicking on a process from the Processes data tile did not take you directly to that process in the expanded view.
• Fixed issue that was causing the Scripts maximized tile to crash the Control Center when opening it for a second time.
• Scripts maximized tile was missing a Running filter. Added.
• Script function LabTech License Retrieve was failing with errors.
• Fixed an issue with theming in a combo box.
• Fixed the permission check for Edit in the Dashboard > Additional Fields.
• Clicking on the drive on the data tile was not maximizing the Storage expanded view with the correct drive selected. Fixed.
• The hand pointer cursor was showing on the entire info panel for multiple tiles.
• Computer Management screen not using friendly name of the computer. Fixed.
• Fixed various light theme UI/UX issues.
• Patch Manager:Fixed issue that was allowing more than one default approval policy to be created, when adding a new template and setting it to be default at the same time. Also. fixed naming issue with new policies if a policy with name = New • • Approval Policy was set to default.
• Patch Manager: The percentage bars on the CVSS Compliance graph were not accurately reflecting percentages.
• Network tile hanging on Computer Management screen. Fixed.
• The ability to delete a queued (scheduled) script was not in the Computer Management screen. Functionality added.
• External and mapped drives could be set to Internal and/or SSD drives. Fixed so system recognizes if drive is an internal drive prior to setting to Internal/SSD.
• All references to App-Care have been changed to Third Party.
• A template's priority is now displayed next to its name in the Effective Policy.
• Fixed inconsistencies with buttons and labels on the Scan Settings page of the Network Probe tile.
• Fixed inconsistencies in the templates shown in the Effective Policy.
• Scripts tile was missing Delete and Stop Running Script functionality. Added.
• Disabled the Service startup menu options for non-Windows machines.
• Running a script that had parameters from the new Computer Management screen, the parameters were not getting passed to the script engine, causing the script to not run properly. Fixed.
• Approved and ignored statuses displayed incorrectly on the Patching tile.
• User state missing from the Computer Management screen. If a user is inactive, Inactive will display below the user name.
• Corrected an issue that impacted some partners using Windows XP SP3 (fully patched) where the LabTech agent would install but was unable to communicate with the LabTech server.
Known issues
This section describes issues that are currently known and provides solutions to avoid the issues where possible.
None
CUSTOMER IMPACT
Low
IMPACT DESCRIPTION
Maintenance has been scheduled for early evening so that additional engineering staff can be on hand to monitor critical infrastructure while automated monitoring is suspended.
• Labtech control panel will be unavailable.
• Monitoring of all managed infrastructure will be suspended
CMDB FLAGS
Change Category: Maintenance
Urgency: Low
Priority: Low
Change Type: Standard
