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Inline Images Not Displaying in Outlook Web App (OWA)Partial Service Disruption

Incident Status

Partial Service Disruption

Components

Hosted Exchange 2019

Locations

Teraco West - Data Centre 2, Teraco East - Data Centre 1


May 27, 2026 8:51AM SAST
IDENTIFIED

Summary: We are currently aware of an issue affecting Microsoft Exchange Server 2019 environments where inline images are not displaying correctly in Outlook Web App (OWA). Impact: Users accessing email via OWA may experience missing or broken inline images. Outlook desktop clients are not affected and continue to function as expected. Cause: This issue was introduced following a security mitigation automatically deployed by Microsoft to on-premises Exchange servers. Current Status: Microsoft has acknowledged the issue and is actively working on a fix. An update is expected to be released in an upcoming patch cycle (anticipated in June). Workaround: Users can access affected emails via the Outlook desktop application as a temporary workaround.

Scheduled Maintenance

ConnectWise Control (ScreenConnect) UpdatesPlanned Maintenance

Schedule

June 20, 2026 8:00AM - 5:00PM SAST

Components

Screen Connect Remote Access

Locations

Teraco West - Data Centre 2, Teraco East - Data Centre 1

Description

Patches and upgrades of the ConnectWise Control platform. REASON FOR CHANGE Maintenance is required in order to enable new features and applications and enhance the overall operational experience of the ConnectWise Control platform. CUSTOMER IMPACT Low IMPACT DESCRIPTION Maintenance has been scheduled for early evening so that additional engineering staff can be on hand to monitor critical infrastructure while automated monitoring is suspended. • ConnectWise Control panel will be unavailable. CMDB FLAGS Change Category: Maintenance Urgency: Medium Priority: Medium Change Type: Standard
Labtech Managed Care platform patches and upgradesPlanned Maintenance

Schedule

June 20, 2026 8:00AM - 5:00PM SAST

Components

Automate Monitoring

Locations

Teraco West - Data Centre 2, Teraco East - Data Centre 1

Description

Patches and upgrades of the Labtech Managed Care platform. REASON FOR CHANGE Maintenance is required in order to enable new features and applications and enhance the overall operational experience of the Labtech Managed Care platform. It is also required to meet the Vendor specified supported builds matrix. Changelog: We will be performing a routine upgrade of the ConnectWise Automate platform to the latest available version. Upgrading the ConnectWise Automate server from version 26.0.5.120 (Patch 2026.5) to version 26.0.6.142 (Patch 2026.6). Outcome: Improved platform stability and performance Enhanced security and reliability Continued alignment with vendor-supported versions CUSTOMER IMPACT Low IMPACT DESCRIPTION Maintenance has been scheduled for early evening so that additional engineering staff can be on hand to monitor critical infrastructure while automated monitoring is suspended. • Labtech control panel will be unavailable. • Monitoring of all managed infrastructure will be suspended CMDB FLAGS Change Category: Maintenance Urgency: Low Priority: Low Change Type: Standard
Acronis Cyber Protect Cloud-South Africa (ZA01)-Update to Acronis Cyber Cloud 26Planned Maintenance

Schedule

June 24, 2026 9:30PM - June 25, 2026 1:30AM SAST

Components

StorageVault

Locations

Teraco East - Data Centre 1

Description

Data center maintenance Update to Acronis Cyber Cloud 26.06 release Dear Customer, Acronis Cloud Team notified us about planned maintenance in the South Africa (ZA01) data center our organization is using. Maintenance timeline (GMT +02): 24 June 2026 09:30 PM - 25 June 2026 01:30 AM Maintenance timeline (GMT +00): 24 June 2026 07:30 PM - 24 June 2026 11:30 PM Maintenance total duration: 4h 0m Maintenance details: Acronis Cloud Team will update Acronis Cyber Cloud to the latest 26.06 release. Affected by maintenance: Files Cloud, DR Cloud, Notary, Acronis Cyber Protect Cloud

3

Upcoming Maintenances

1

Days Until Next Maintenance

1

Active Incidents