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Inline Images Not Displaying in Outlook Web App (OWA)Partial Service Disruption

Incident Status

Partial Service Disruption

Components

Hosted Exchange 2019

Locations

Teraco West - Data Centre 2, Teraco East - Data Centre 1


May 27, 2026 8:51AM SAST
IDENTIFIED

Summary: We are currently aware of an issue affecting Microsoft Exchange Server 2019 environments where inline images are not displaying correctly in Outlook Web App (OWA). Impact: Users accessing email via OWA may experience missing or broken inline images. Outlook desktop clients are not affected and continue to function as expected. Cause: This issue was introduced following a security mitigation automatically deployed by Microsoft to on-premises Exchange servers. Current Status: Microsoft has acknowledged the issue and is actively working on a fix. An update is expected to be released in an upcoming patch cycle (anticipated in June). Workaround: Users can access affected emails via the Outlook desktop application as a temporary workaround.

July 21, 2026 6:16PM SAST
IDENTIFIED

A resolution for the Outlook Web App (OWA) inline image issue has been identified. The Exchange Team has reviewed the required remediation steps and is currently planning to deploy the fix across the affected Exchange Server 2019 environment. Root cause has been identified. A corrective update has been validated and scheduled for deployment planning. The Exchange Team is coordinating the implementation to minimise service impact. Estimated Timeline Tentative deployment target: End of August. This timeline is subject to change based on final testing and change management approval processes. Workaround Users can continue to access affected emails via the Outlook desktop application, where inline images display correctly. Further updates will be provided as deployment activities progress.

Scheduled Maintenance

Planned Acronis Maintenance Notification – South Africa Data Centre (10 September 2026)Planned Maintenance

Schedule

September 10, 2026 9:00AM - 7:00PM SAST

Components

StorageVault

Locations

Teraco East - Data Centre 1

Description

Dear Valued Customer, We would like to inform you of scheduled maintenance being performed by Acronis on the South Africa (ZA01) data centre. Maintenance Window Date: 10 September 2026 Time: 09:00 to 19:00 (GMT+02) Duration: Approximately 10 hours As part of this maintenance, the Acronis Cloud Team will upgrade the Acronis Cyber Infrastructure platform to a newer version to enhance service stability, security, and overall performance. Affected Services Acronis Cyber Protect Cloud Cyber Disaster Recovery Cloud Cyber Files Cloud Expected Impact No complete service outage is expected during the maintenance window. However, customers may experience brief and intermittent disruptions to certain storage-related operations, including: Backup and restore activities Disaster recovery services File synchronisation and sharing services Any interruptions are expected to last no longer than a few minutes at a time and should resolve automatically without requiring any action from your side. We do not anticipate any significant impact to your environment and will provide updates should there be any changes to the maintenance schedule or service status. If you have any questions or concerns regarding this maintenance, please contact our support team.

1

Upcoming Maintenances

17

Days Until Next Maintenance

1

Active Incidents