Global Micro Solutions
All Systems Operational

Updated 18 hours ago

DNS




Operational

Hosted Exchange




Operational

MxVault




Operational

SyncVault




Operational

IDSync




Operational

RecoveryVault Enterprise




Operational

RecoveryVault Express




Operational

Hosted Virtual Servers




Operational

Odin Control Panel




Operational

Support Portal




Operational

Webroot Console




Operational

Screen Connect Remote Access




Operational

External Services

AWS EC2

AWS S3

Cloudflare

Google Search

Intercom

MS Office365

Status.io

YouTube

YubiCloud

Scheduled Maintenance

Schedule

March 22, 2019 6:00PM - 8:00PM SAST

Components

DNS, Hosted Exchange, MxVault, SyncVault, IDSync, RecoveryVault Enterprise, RecoveryVault Express, Hosted Virtual Servers, Odin Control Panel, Support Portal, Webroot Console, Screen Connect Remote Access

Locations

Teraco West - Data Centre 2, Teraco East - Data Centre 1

Description

Nimbus Storage Integration Phase 1 intergrate and update node 2 Phase 2 to follow - update of node 1

Schedule

March 22, 2019 8:00PM - 10:00PM SAST

Components

DNS, Hosted Exchange, MxVault, SyncVault, IDSync, RecoveryVault Enterprise, RecoveryVault Express, Hosted Virtual Servers, Odin Control Panel, Support Portal, Webroot Console, Screen Connect Remote Access

Locations

Teraco West - Data Centre 2, Teraco East - Data Centre 1

Description

Core Networking Maintenance REASON FOR CHANGE Maintenance is required in order to enhance the overall operational experience and availability of the Network Core. Over a series of maintenance intervals we will be re-distributing our connectivity to further increase the network resilience and tolerance to equipment failure. PLANNED ACTIVITIES Infrastructure Teaming Maintenance - We will be removing and re-adding teaming network members for D/R testing and pre-emptive testing. Cluster Nodes that are being CUSTOMER IMPACT No customer impact is anticipated (Under 90 second transition time). IMPACT DESCRIPTION The Core Switches and architecture are designed to facilitate non-disruptive port changes. The port changes may trigger a BGP route re-calculation. Persistent connections will automatically be re-established. CMDB FLAGS Change Category: Maintenance Urgency: Low Priority: Low Change Type: Standard

Schedule

March 22, 2019 8:00PM - 10:00PM SAST

Components

DNS, Hosted Exchange, MxVault, SyncVault, IDSync, RecoveryVault Enterprise, RecoveryVault Express, Hosted Virtual Servers, Odin Control Panel, Support Portal, Webroot Console, Screen Connect Remote Access

Locations

Teraco West - Data Centre 2, Teraco East - Data Centre 1

Description

Core Networking Maintenance REASON FOR CHANGE Maintenance is required in order to enhance the overall operational experience and availability of the Network Core. Over a series of maintenance intervals we will be re-distributing our connectivity to further increase the network resilience and tolerance to equipment failure. PLANNED ACTIVITIES Planned installation of LAG uplinks between core switching infrastructure to increase bandwidth throughput. CUSTOMER IMPACT No customer impact is anticipated (Under 90 second transition time). IMPACT DESCRIPTION The Core Switches and architecture are designed to facilitate non-disruptive port changes. The port changes may trigger a BGP route re-calculation. Persistent connections will automatically be re-established. CMDB FLAGS Change Category: Maintenance Urgency: Low Priority: Low Change Type: Standard

Schedule

March 22, 2019 11:00PM - 11:30PM SAST

Components

MxVault

Locations

Teraco West - Data Centre 2, Teraco East - Data Centre 1

Description

Hot-fix and patch installation to be performed by Vendor. REASON FOR CHANGE Maintenance is required in order to enable new features and enhance the overall operational experience of the MxVault email filtering platform. Changelog: Filtering (services): • This build includes performance and accuracy improvements only. Front-end / GUI: • No new updates this week. CUSTOMER IMPACT Low IMPACT DESCRIPTION Control panel will be unavailable during the maintenance interval. Email filtering and archiving will be unaffected by maintenance. CMDB FLAGS Change Category: Maintenance Urgency: Low Priority: Low Change Type: Standard

Schedule

March 23, 2019 7:00AM - 11:00PM SAST

Components

RecoveryVault Express

Locations

Teraco West - Data Centre 2

Description

Platform upgrade to be performed by Vendor REASON FOR CHANGE Maintenance is required in order to enable new features and applications and enhance the overall operational experience of the RecoveryVault Express platform. It is also required to meet the Vendor specified supported builds matrix. Changelog: Fixed issues Fixed issues on version 7.7 .2 are below • [ABR-182614] If an Agent for VMware or Agent for Hyper-V executes more than one backup plan, and these plans are scheduled to start at the same time, then they are started with an unexpected 2-3 minutes delay (only 1 plan starts exactly as scheduled). • [ABR-181421] Unsuccessful network share mounts on Linux machines may produce garbage files in the /tmp directory which are not cleaned up automatically. • [ABR-181405] In some cases, service_process.exe crashes when performing an application-aware backup of a Windows Server 2003 machine running Microsoft SQL Server 2005. • [ABR-179131] Backup to the cloud storage may complete with the "Assertion failed: CurrentUnit->GetSize()..." warning. • [ABR-177723] If a backup is exported/replicated to another location, then the retention rules that are applied to this exported/replicated backup do not perform the data clean up properly, thus leaving orphaned backup chains. As a result, the backup size in the original and the secondary backup locations differs significantly, even though both backups contain the same set of recovery points. • [ABR-177717] Memory leak in mms.exe process on machine with 512MB of RAM when the backups are performed every 30 minutes or more often. • [ABR-176719] The managed-machine service ("mms") crashes in Linux during a backup to the cloud storage through a configured proxy connection if the proxy server becomes unavailable. • [ABR-175989] Backup to an SMB share with the Version 12 backup format does not properly fail and hangs instead if there is no free space left on the share. • [ABR-173584] An error about failure of the cloud-to-cloud agent deployment is not shown in the backup console if this deployment has been initiated by a user with insufficient permissions. • [ABR-175517, ABR-175518] Devices are not shown in the backup console if they are loading for more than two minutes. • [ABR-181924] An incomplete warning is shown if a user tries to delete a backup plan that has the Physical Data Shipping option enabled. • [ABR-162583] A backup may not start after clicking Run now Known issues This section describes issues that are currently known and provides solutions to avoid the issues where possible. Known issues and limitations This section describes issues that are currently known. Management portal • [ABR-174636] User-related events are displayed for a tenant where the "Allow administrators from parent tenants to manage this tenant" option is not enabled. • [ABR-138058] Backup notifications stop sending after de-provisioning and provisioning of the "Backup & Disaster Recovery" role to a user. • [ABR-136386] There is a redirect to a branded URL after clicking Manage accounts when an administrator came from non-branded URL. • [ABR-137496] It is possible to configure incomplete settings in Branding > Email server settings. • [ABR-132669] Enabling the File Sync & Share service for a customer tenant enables the service for all Company administrators with the same email address. • [ABR-137822] Manage service on Overview does not redirect to the branded File Sync & Share address. • [ABR-137174] The Overview page layout looks garbled for a screen resolution of 1024 pixels (width) or less. • [ABR-137481] Email notification that quota is almost exceeded is not sent. • [ABR-137456] It is possible to create a tenant with only spaces in the name. • [ABR-136810] No clear error is shown if a destination tenant was not found while moving a tenant. • [ABR-136694] The "Bad request" message appears if a large number is specified as the Storage quota. • [ABR-133543] The "Report will not be send. No data available for the specified period" error is shown when the user selects report that can be received. • [ABR-133312] User still can be created via UI when the File Sync & Share users quota is exceeded. • [ABR-137537] Turning off administrator role for a user does not turn off all notification settings. Backup service • [ABR-177739] Local space usage may be calculated incorrectly if capital letters are used in destination network share machine name. • [ABR-164336] Local space usage may be calculated incorrectly for Hyper-V clustered virtual machines. • [ABR-104081] Replication plan for VM from one ESX host to another ESX host fails while the "Error handling" option is enabled. • [ABR-121308] The "Upon time since last backup" schedule does not work. • [ABR-133896] Personal location is not deleted from the backup console when a user is deleted. CUSTOMER IMPACT High The backup will portal will be unavailable ,It is not possible for new accounts to be created The following components will be unavailable • Backup Management Server • Web Console Service • Backup Console IMPACT DESCRIPTION Maintenance has been scheduled for Saturday • RecoveryVault Express control panel will be unavailable. • New backup sets cannot be provisioned. • All backup activities will be suspended. CMDB FLAGS Change Category: Maintenance Urgency: Low Priority: Low Change Type: Standard

Schedule

March 23, 2019 9:00AM - 11:59AM SAST

Components

Hosted Virtual Servers

Locations

Teraco East - Data Centre 1

Description

Recurring maintenance process to test fail-over of cluster resource. Reason for change To ensure high availability of all Hosted Virtual Machines. On a periodic basis, the Infrastructure administration team initiates a fail-over of each cluster resource . This process validates the reliability of the resources to fail-over automatically in the event of an infrastructure failure. Customer Impact: No customer impact is anticipated, and if any it will be under 60 Seconds.

Schedule

March 23, 2019 10:00AM - 11:00PM SAST

Components

RecoveryVault Enterprise

Locations

Teraco West - Data Centre 2, Teraco East - Data Centre 1

Description

Hot-fix and patch installation REASON FOR CHANGE Maintenance is required in order to enable new features and applications and enhance the overall operational experience of the RecoveryVault Enterprise platform. It is also required to meet the Vendor specified supported builds matrix. Details: Asigra Upgrade to version 14.1 1. Upgrade DS-NOC. 2. Upgrade DS-License Server. 3. Upgrade DS-System, DS-Billing, and BLM Archiver in any order if they are not part of a replication group. If they are part of a replication group, upgrade all members of the group at the same time. 4. Upgrade DS-Clients as required. The DS-Client auto-upgrade feature automatically upgrades the DS-Client plug-ins for Google Apps, Microsoft Office 365, and Salesforce. If you need to install the plug-ins after you have upgraded the DS Client, you must manually install the plug-ins. 5. Upgrade other Asigra Cloud Backup software components (DS Recovery Tools, Replication DS-System, Replication BLM Archiver, Local DS-VDR, or Remote DS-VDR) as required in any order. New Features New third-party software support The following third-party software required to convert physical machines to virtual machines is now supported:  VMware vCenter Converter Standalone 6.2 New features and functionality This section describes the new features and functionality in this version of the product. DS-NOC Help The online Help for the DS-NOC application is now available as a modern HTML5 responsive cross-platform Help system that runs on any device in any environment and adapts to the traits of the device. To address the needs of our customers who require localized content, the online Help integrates directly with Google Translate so that users can easily translate the content into over 100 languages. DS-System database dump log When performing a backup of the DS-System database, an entry is now written to the logs if the process fails for any reason. Embedded PostgreSQL installation and upgrade (Windows DS-Client) By default, the Windows DS-Client is now installed with an embedded PostgreSQL database. When performing an automatic upgrade from a previous version of the Windows DS-Client, the existing Microsoft SQL Server or PostgreSQL database will automatically be migrated to the embedded PostgreSQL database included with the Windows DS-Client installation. Users who want to retain their existing Microsoft SQL Server database must perform a manual upgrade. Important: Users must ensure they have enough disk space available on the DS-Client machine to accommodate the embedded PostgreSQL database. In addition the following advanced configuration parameter (Setup > Configuration > Advanced > Performance) has been added in DS-User:  DBSerializableRepeats – This parameter allows you to specify the number of times DS-Client will retry a PostgreSQL serializable transaction if it fails. This is useful if you encounter errors when performing multiple database-related activities simultaneously. You can enter a value between 0 and 20. The default is 10. Grid DS-Client installation (Windows DS-Client) Windows Grid DS-Client can now be installed and configured as part of the DS-Client installation process. An embedded PostgreSQL database will be automatically installed on the main node in the grid. Important: Users must ensure they have enough disk space available on the main node to accommodate the embedded PostgreSQL database and that the firewall will permit connections from the leaf nodes in the grid. CUSTOMER IMPACT Low IMPACT DESCRIPTION Maintenance has been scheduled for Saturday • RecoveryVault Enterprise control panel will be unavailable. • New backup sets cannot be provisioned. • All backup activities will be suspended. The RecoveryVault Enterprise team will restart any suspended backups for managed care customers or for customers who pre-log support requests. CMDB FLAGS Change Category: Maintenance Urgency: Low Priority: Low Change Type: Standard