Global Micro Solutions
Cloud Status
Active Incident

Updated a few seconds ago

Archive Search Control Panel




Operational

Automate Monitoring




Operational

Auvik Monitoring




Operational

Covid-19 Coronavirus




Operational

DNS




Operational

Email Security.cloud




Operational

Hosting Controller Panel




Operational

Hosted Exchange 2016




Operational

Hosted Exchange 2019




Partial Service Disruption

Hosted Exchange - Signatures




Operational

Hosted Firewall




Operational

Hosted & Managed Firewalls




Operational

Hosted Virtual Servers




Operational

MxVault




Operational

Linux Web Hosting




Operational

RecoveryVault Enterprise




Operational

RecoveryVault Express




Operational

Screen Connect Remote Access




Operational

Solar Archive




Operational

StorageVault




Operational

Support Portal




Operational

SyncVault




Operational

Symantec WSS




Operational

Webroot Console




Operational

Workstation Complete Protection




Operational

External Services

AWS EC2

AWS S3

Azure

Cloudflare

Google Search

Intercom

LastPass

MS Office365

Okta

Slack

YouTube

Zoom

Inline Images Not Displaying in Outlook Web App (OWA)Partial Service Disruption

Incident Status

Partial Service Disruption

Components

Hosted Exchange 2019

Locations

Teraco West - Data Centre 2, Teraco East - Data Centre 1


May 27, 2026 8:51AM SAST
IDENTIFIED

Summary: We are currently aware of an issue affecting Microsoft Exchange Server 2019 environments where inline images are not displaying correctly in Outlook Web App (OWA). Impact: Users accessing email via OWA may experience missing or broken inline images. Outlook desktop clients are not affected and continue to function as expected. Cause: This issue was introduced following a security mitigation automatically deployed by Microsoft to on-premises Exchange servers. Current Status: Microsoft has acknowledged the issue and is actively working on a fix. An update is expected to be released in an upcoming patch cycle (anticipated in June). Workaround: Users can access affected emails via the Outlook desktop application as a temporary workaround.

July 21, 2026 6:16PM SAST
IDENTIFIED

A resolution for the Outlook Web App (OWA) inline image issue has been identified. The Exchange Team has reviewed the required remediation steps and is currently planning to deploy the fix across the affected Exchange Server 2019 environment. Root cause has been identified. A corrective update has been validated and scheduled for deployment planning. The Exchange Team is coordinating the implementation to minimise service impact. Estimated Timeline Tentative deployment target: End of August. This timeline is subject to change based on final testing and change management approval processes. Workaround Users can continue to access affected emails via the Outlook desktop application, where inline images display correctly. Further updates will be provided as deployment activities progress.

Scheduled Maintenance

ConnectWise Control (ScreenConnect) UpdatesPlanned Maintenance

Schedule

July 25, 2026 8:00AM - July 26, 2026 5:00PM SAST

Components

Screen Connect Remote Access

Locations

Teraco West - Data Centre 2, Teraco East - Data Centre 1

Description

Patches and upgrades of the ConnectWise Control platform. REASON FOR CHANGE Maintenance is required in order to enable new features and applications and enhance the overall operational experience of the ConnectWise Control platform. CUSTOMER IMPACT Medium IMPACT DESCRIPTION Maintenance has been scheduled for early evening so that additional engineering staff can be on hand to monitor critical infrastructure while automated monitoring is suspended. • ConnectWise Control panel will be unavailable. CMDB FLAGS Change Category: Maintenance Urgency: High Priority: High Change Type: Standard
Labtech Managed Care platform patches and upgradesPlanned Maintenance

Schedule

July 25, 2026 8:00AM - July 26, 2026 5:00PM SAST

Components

Automate Monitoring

Locations

Teraco West - Data Centre 2, Teraco East - Data Centre 1

Description

Patches and upgrades of the Labtech Managed Care platform. REASON FOR CHANGE Maintenance is required in order to enable new features and applications and enhance the overall operational experience of the Labtech Managed Care platform. It is also required to meet the Vendor specified supported builds matrix. CUSTOMER IMPACT Low IMPACT DESCRIPTION Maintenance has been scheduled for early evening so that additional engineering staff can be on hand to monitor critical infrastructure while automated monitoring is suspended. • Labtech control panel will be unavailable. • Monitoring of all managed infrastructure will be suspended CMDB FLAGS Change Category: Maintenance Urgency: Medium Priority: Medium Change Type: Standard

2

Upcoming Maintenances

3

Days Until Next Maintenance

1

Active Incidents