Global Micro Solutions
Planned Maintenance In Progress

Updated a few seconds ago

DNS




Operational

Hosted Exchange




Planned Maintenance

MxVault




Operational

SyncVault




Operational

IDSync




Operational

RecoveryVault Enterprise




Operational

RecoveryVault Express




Operational

Hosted Virtual Servers




Operational

Odin Control Panel




Partial Service Disruption

Support Portal




Operational

Webroot Console




Operational

Screen Connect Remote Access




Operational

Automate Monitoring




Operational

StorageVault




Operational

Email Security.cloud




Operational

Hosted Firewall




Operational

Incident Status

Operational

Components

Hosted Exchange, MxVault, RecoveryVault Express

Locations

Teraco West - Data Centre 2, Teraco East - Data Centre 1



February 19, 2020 9:36PM SAST
[Investigating] We are investigating "connection refused" errors on the the zone "dotnetwork.co.za". CUSTOMER IMPACT: Mail flow to Spam Experts may be delayed. Access to RecoveryVault Express console may be disrupted.

February 19, 2020 10:56PM SAST
[Monitoring] Our team has resolved the issue. We will keep the incident open for monitoring.

February 20, 2020 12:31AM SAST
[Monitoring] Our analysis indicates that a recent update to the Odin Control panel is incorrectly clearing zone files. We have disabled the control panel’s dns agents. Odin’s development team will revert with a patch. CUSTOMER IMPACT: DNS is fully operational for all zones. All hosted services are fully operational. Zone updates need to be performed manually by our support team while the agents are disabled.

Description

Recurring maintenance process to test fail-over of Hosted Exchange database availability groups. To ensure high availability of all Hosted Exchange mailboxes, multiple copies of the Exchange stores are replicated across database availability groups. On a periodic basis, the Exchange administration team initiates a fail-over of each database availability group. This process validates the reliability of the Exchange mailbox stores to fail-over automatically in the event of an infrastructure failure. Customer Impact: No customer impact is anticipated (Under 90 second transition time). The fail-over process will momentarily disconnect users from their mailboxes. They will automatically start to re-establish connectivity after 90 seconds.

Components

Hosted Exchange

Locations

Teraco West - Data Centre 2, Teraco East - Data Centre 1

Schedule

February 29, 2020 10:24AM - 9:00PM SAST



February 29, 2020 10:28AM SAST
[Update] Scheduled maintenance is starting.

External Services

Google Search

MS Office365

YouTube

0

Upcoming Maintenances

-

Days Until Next Maintenance

1

Active Incidents