Global Micro Solutions
Cloud Status
Active Incident

Updated a few seconds ago

Archive Search Control Panel




Operational

Automate Monitoring




Operational

Auvik Monitoring




Operational

Covid-19 Coronavirus




Operational

DNS




Operational

Email Security.cloud




Operational

Hosting Controller Panel




Operational

Hosted Exchange 2016




Operational

Hosted Exchange 2019




Partial Service Disruption

Hosted Exchange - Signatures




Operational

Hosted Firewall




Operational

Hosted & Managed Firewalls




Operational

Hosted Virtual Servers




Operational

MxVault




Operational

Linux Web Hosting




Operational

RecoveryVault Enterprise




Operational

RecoveryVault Express




Service Disruption

Screen Connect Remote Access




Operational

Solar Archive




Operational

StorageVault




Service Disruption

Support Portal




Operational

SyncVault




Operational

Symantec WSS




Operational

Webroot Console




Operational

Workstation Complete Protection




Operational

External Services

AWS EC2

AWS S3

Azure

Cloudflare

Google Search

Intercom

LastPass

MS Office365

Okta

Slack

YouTube

Zoom

Acronis Backups failingService Disruption

Incident Status

Service Disruption

Components

RecoveryVault Express, StorageVault

Locations

Teraco West - Data Centre 2, Teraco East - Data Centre 1


July 15, 2026 7:56AM SAST
INVESTIGATING

Hi, We are aware of the Acronis backup failures and are actively working with the vendor to resolve the issue as quickly as possible. We will keep you informed of our progress and communicate any updates as soon as they become available. Thank you for your patience and understanding.

July 16, 2026 8:26AM SAST
IDENTIFIED

Update regarding the Acronis backup issue. The vendor has confirmed a bug on their system that is affecting all backups. They have assigned separate teams to work on both a temporary workaround to restore backup operations as quickly as possible, and a permanent fix to resolve the underlying issue. We are in regular contact with the vendor and will continue to provide updates as soon as we receive further information. Thank you for your patience and understanding.

July 16, 2026 12:48PM SAST
MONITORING

We have received an update from the vendor confirming that the issue has been resolved, and they have requested that we perform validation from our side. We have started running manual backup jobs to verify the fix and closely monitor the results. If the testing is successful, we will proceed with manually triggering backups for all affected customers to ensure their data is protected as soon as possible. We will continue to provide updates as we make progress.

July 17, 2026 10:50AM SAST
MONITORING

Following our previous update, we completed our validation testing after the vendor confirmed that the issue had been resolved. Our internal backup jobs completed successfully, after which we manually initiated backups for customer environments while closely monitoring their progress. At the same time, we continued monitoring the scheduled backup jobs to ensure they were also completing successfully. This morning, we performed a comprehensive review of all Acronis customer backup environments to verify that backups were running as expected. Where necessary, we manually started backup jobs that were scheduled to run later in the day. Based on the successful testing and monitoring, we can confirm that the issue has been resolved and that backup operations have returned to normal. As a precaution, we will continue to closely monitor backup activity and system logs over the weekend to ensure there are no further issues related to this incident. If backups continue to run successfully throughout the weekend, we will formally close this incident. Should there be any changes or new developments, we will communicate them promptly. Thank you for your patience and understanding while we worked with the vendor to resolve this issue.
Inline Images Not Displaying in Outlook Web App (OWA)Partial Service Disruption

Incident Status

Partial Service Disruption

Components

Hosted Exchange 2019

Locations

Teraco West - Data Centre 2, Teraco East - Data Centre 1


May 27, 2026 8:51AM SAST
IDENTIFIED

Summary: We are currently aware of an issue affecting Microsoft Exchange Server 2019 environments where inline images are not displaying correctly in Outlook Web App (OWA). Impact: Users accessing email via OWA may experience missing or broken inline images. Outlook desktop clients are not affected and continue to function as expected. Cause: This issue was introduced following a security mitigation automatically deployed by Microsoft to on-premises Exchange servers. Current Status: Microsoft has acknowledged the issue and is actively working on a fix. An update is expected to be released in an upcoming patch cycle (anticipated in June). Workaround: Users can access affected emails via the Outlook desktop application as a temporary workaround.

Scheduled Maintenance

ConnectWise Control (ScreenConnect) UpdatesPlanned Maintenance

Schedule

July 25, 2026 8:00AM - July 26, 2026 5:00PM SAST

Components

Screen Connect Remote Access

Locations

Teraco West - Data Centre 2, Teraco East - Data Centre 1

Description

Patches and upgrades of the ConnectWise Control platform. REASON FOR CHANGE Maintenance is required in order to enable new features and applications and enhance the overall operational experience of the ConnectWise Control platform. CUSTOMER IMPACT Medium IMPACT DESCRIPTION Maintenance has been scheduled for early evening so that additional engineering staff can be on hand to monitor critical infrastructure while automated monitoring is suspended. • ConnectWise Control panel will be unavailable. CMDB FLAGS Change Category: Maintenance Urgency: High Priority: High Change Type: Standard
Labtech Managed Care platform patches and upgradesPlanned Maintenance

Schedule

July 25, 2026 8:00AM - July 26, 2026 5:00PM SAST

Components

Automate Monitoring

Locations

Teraco West - Data Centre 2, Teraco East - Data Centre 1

Description

Patches and upgrades of the Labtech Managed Care platform. REASON FOR CHANGE Maintenance is required in order to enable new features and applications and enhance the overall operational experience of the Labtech Managed Care platform. It is also required to meet the Vendor specified supported builds matrix. CUSTOMER IMPACT Low IMPACT DESCRIPTION Maintenance has been scheduled for early evening so that additional engineering staff can be on hand to monitor critical infrastructure while automated monitoring is suspended. • Labtech control panel will be unavailable. • Monitoring of all managed infrastructure will be suspended CMDB FLAGS Change Category: Maintenance Urgency: Medium Priority: Medium Change Type: Standard

2

Upcoming Maintenances

7

Days Until Next Maintenance

2

Active Incidents