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5 Hosts in Teraco DC 1 lost communicationOperational

Incident Status

Operational

Components

Hosted Virtual Servers, MxVault

Locations

Teraco East - Data Centre 1


May 10, 2025 9:52AM SAST
[Identified] We have identified an issue with 5 hosts in Teraco DC 1. Engineers are onsite and have commenced with remediation.

May 10, 2025 10:40AM SAST
[Identified] Our engineers have re-established connectivity to the affected hosts. Virtual Machines hosted on the affected are responding. We will now commence with verifying that the affected VMs are fully operational

May 10, 2025 1:50PM SAST
[Monitoring] We are continuing to monitor the environment for residual issues.

May 10, 2025 4:41PM SAST
[Monitoring] Our team has verified that all affected customers are operational. They will continue to monitor for any residual impact for 72 hours.

Scheduled Maintenance

Labtech Managed Care platform patches and upgradesPlanned Maintenance

Schedule

May 24, 2025 8:00AM - 5:00PM SAST

Components

Automate Monitoring

Locations

Teraco West - Data Centre 2, Teraco East - Data Centre 1

Description

Patches and upgrades of the Labtech Managed Care platform. REASON FOR CHANGE Maintenance is required in order to enable new features and applications and enhance the overall operational experience of the Labtech Managed Care platform. It is also required to meet the Vendor specified supported builds matrix. Changelog: Automate Patch 2025.5 CUSTOMER IMPACT Low IMPACT DESCRIPTION Maintenance has been scheduled for early evening so that additional engineering staff can be on hand to monitor critical infrastructure while automated monitoring is suspended. • Labtech control panel will be unavailable. • Monitoring of all managed infrastructure will be suspended CMDB FLAGS Change Category: Maintenance Urgency: Low Priority: Low Change Type: Standard

1

Upcoming Maintenances

2

Days Until Next Maintenance

1

Active Incidents