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Hosted Exchange - Users receiving password pop up messagesOperational

Incident Status

Operational

Components

Hosted Exchange 2016, Hosted Exchange 2019

Locations

Teraco West - Data Centre 2, Teraco East - Data Centre 1


March 17, 2025 9:31AM SAST
[Investigating] ISSUE: Some users are experiencing password pop up messages while attempting to connect to Outlook via the mail application. CUSTOMER IMPACT: Customers may not be able to connect to their emails via the mail application. WORKAROUND: Customer's can use the Outlook Web Access (https://mail.dotnetwork2.co.za/owa) to access their emails.

March 20, 2025 6:38AM SAST
[Monitoring] All reported issue has been resolved. We are currently still monitoring.
Hosted Exchange 2019 - UpdatesPlanned Maintenance

Description

REASON FOR CHANGE Global Micro will be running CU15 on the Exchange 2019 servers in the environment restarts will be required. CUSTOMER IMPACT Medium IMPACT DESCRIPTION Hosted Exchange has redundancy to ensure users are not affected. The users mailbox services will be running on the active nodes while the team completes maintenance on the passive nodes. TCMDB FLAGS Change Category: Software Change Urgency: Medium Priority: Medium Change Type: Standard

Components

Hosted Exchange 2019

Locations

Teraco West - Data Centre 2, Teraco East - Data Centre 1

Schedule

March 29, 2025 4:00PM - April 6, 2025 4:00PM SAST


March 29, 2025 4:00PM SAST
[Update] Scheduled maintenance is starting.

0

Upcoming Maintenances

-

Days Until Next Maintenance

1

Active Incidents