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Hosted Exchange - Users receiving password pop up messagesOperational

Incident Status

Operational

Components

Hosted Exchange 2016, Hosted Exchange 2019

Locations

Teraco West - Data Centre 2, Teraco East - Data Centre 1


March 17, 2025 9:31AM SAST
[Investigating] ISSUE: Some users are experiencing password pop up messages while attempting to connect to Outlook via the mail application. CUSTOMER IMPACT: Customers may not be able to connect to their emails via the mail application. WORKAROUND: Customer's can use the Outlook Web Access (https://mail.dotnetwork2.co.za/owa) to access their emails.

March 20, 2025 6:38AM SAST
[Monitoring] All reported issue has been resolved. We are currently still monitoring.

Scheduled Maintenance

ConnectWise Control (ScreenConnect) UpdatesPlanned Maintenance

Schedule

March 29, 2025 7:00AM - 5:00PM SAST

Components

Screen Connect Remote Access

Locations

Teraco West - Data Centre 2, Teraco East - Data Centre 1

Description

Patches and upgrades of the ConnectWise Control platform. CHANGE LOG: From Version:24.4.4.9118 to Version:25.1.10.9197 REASON FOR CHANGE Maintenance is required in order to enable new features and applications and enhance the overall operational experience of the ConnectWise Control platform. CUSTOMER IMPACT Low IMPACT DESCRIPTION Maintenance has been scheduled for early evening so that additional engineering staff can be on hand to monitor critical infrastructure while automated monitoring is suspended. • ConnectWise Control panel will be unavailable. CMDB FLAGS Change Category: Maintenance Urgency: Medium Priority: Medium Change Type: Standard
Labtech Managed Care platform patches and upgradesPlanned Maintenance

Schedule

March 29, 2025 8:00AM - 5:00PM SAST

Components

Automate Monitoring

Locations

Teraco West - Data Centre 2, Teraco East - Data Centre 1

Description

Patches and upgrades of the Labtech Managed Care platform. REASON FOR CHANGE Maintenance is required in order to enable new features and applications and enhance the overall operational experience of the Labtech Managed Care platform. It is also required to meet the Vendor specified supported builds matrix. Changelog: Upgrade Automate Patch 2025.3 CUSTOMER IMPACT Low IMPACT DESCRIPTION Maintenance has been scheduled for early evening so that additional engineering staff can be on hand to monitor critical infrastructure while automated monitoring is suspended. • Labtech control panel will be unavailable. • Monitoring of all managed infrastructure will be suspended CMDB FLAGS Change Category: Maintenance Urgency: Medium Priority: Medium Change Type: Standard
WebHosting MaintenancePlanned Maintenance

Schedule

March 29, 2025 8:00AM - 3:00PM SAST

Components

Linux Web Hosting

Locations

Teraco East - Data Centre 1

Description

REASON FOR CHANGE Global Micro is preparing to run general maintenance on the Webhosting servers in the environment restarts will be required. CUSTOMER IMPACT High IMPACT DESCRIPTION Webhosting services may not be available during the maintenance and reboot of the services. TCMDB FLAGS Change Category: Software Change Urgency: High Priority: High Change Type: Standard
Hosted Exchange 2019 - UpdatesPlanned Maintenance

Schedule

March 29, 2025 4:00PM - April 6, 2025 4:00PM SAST

Components

Hosted Exchange 2019

Locations

Teraco West - Data Centre 2, Teraco East - Data Centre 1

Description

REASON FOR CHANGE Global Micro will be running CU15 on the Exchange 2019 servers in the environment restarts will be required. CUSTOMER IMPACT Medium IMPACT DESCRIPTION Hosted Exchange has redundancy to ensure users are not affected. The users mailbox services will be running on the active nodes while the team completes maintenance on the passive nodes. TCMDB FLAGS Change Category: Software Change Urgency: Medium Priority: Medium Change Type: Standard

4

Upcoming Maintenances

0

Days Until Next Maintenance

1

Active Incidents