October 31, 2025 3:15PM - 4:30PM SAST
Teraco West - Data Centre 2, Teraco East - Data Centre 1
Patches and upgrades of the Labtech Managed Care platform.
REASON FOR CHANGE
Maintenance is required in order to enable new features and applications and enhance the overall operational experience of the LabTech Managed Care platform.
This upgrade is also required to meet the vendor-specified supported builds matrix and remediate known vulnerabilities in prior builds.
Additionally, Patch 2025.9 includes critical security updates that:
- Enforce HTTPS for all agent communications, closing vulnerabilities that allowed potential man-in-the-middle interception or malicious update injection (CVE-2025-11492 / CVE-2025-11493).
- Improve data integrity, update validation, and platform reliability.
- Ensure ongoing vendor support and compliance alignment (SOC 2 / ISO 27001).
This change is preventive and proactive, reducing operational and cybersecurity risks while improving manageability and supportability.
CHANGELOG
What’s New in Version 11
- Patch Manager Redesign – Simplified configuration and management, offering more granular control and improved visibility into the patching process.
- Introduced staged patch deployment, allowing testing before mass deployment.
- Integrated third-party patching (App-Care optional service) directly into the Dashboard.
- Computer Management Redesign – Centralized dashboard with metrics at-a-glance, improved navigation, and customizable themes (light or dark).
- Optimized Script Engine – Enhanced performance supporting up to 20,000 concurrent scripts without server degradation.
Fixed Issues
- A number of stability, performance, and user interface issues have been resolved, including but not limited to:
- Time zone display errors in maintenance mode.
- Missing Software menu in legacy UI.
- RAWSQL monitor column duplication.
- Inventory command sequencing.
- Multiple security permission issues (password visibility and script permissions).
- User interface fixes in dashboards, tiles, and light theme inconsistencies.
- Multiple Patch Manager reliability improvements (approval policy duplication, CVSS percentage accuracy).
- Network tile stability, script deletion, and drive recognition corrections.
- Improved clarity in policy templates and UI labeling.
- Script execution parameter passing fixed.
- Added script management options (delete, stop running).
- Corrected agent compatibility for legacy Windows XP SP3 devices.
Known Issues
- None reported for this release.
CUSTOMER IMPACT
Low
IMPACT DESCRIPTION
Maintenance has been scheduled for early evening so that additional engineering staff can be on hand to monitor critical infrastructure while automated monitoring is suspended.
• Labtech control panel will be unavailable.
• Monitoring of all managed infrastructure will be suspended
CMDB FLAGS
Change Category: Maintenance
Urgency: Low
Priority: Low
Change Type: Standard
